01
Late afternoon
The counter is busy and the phone rings. Answering makes six people wait, not answering sends another one away.
Pharmacy
Every call answered at the counter keeps the queue waiting.
Cantya takes the questions about hours and the duty rota, notes the prescriptions to prepare, and passes to the team only what genuinely needs a pharmacist.
No commitment, hosted in the EU. Up and running in about ten minutes.
+44 7911 •• •• 355:46 pm · Queue at the counterLive00:37
Are you open this evening? I've got a prescription to bring in.
We close at half seven, and we're on duty this weekend. Would you like to leave the prescription for us to prepare?
Yes, I'll pop in around 6.
Call reportSix people at the counter
- Hours and duty rota given
- Prescription request logged
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
Work out your real monthly cost
A ballpark figure to start from, not a measurement: adjust it to fit your business.
The Pro plan covers this volume: €179 a month, 1 500 minutes included.
It only takes 9 jobs won a month for the subscription to pay for itself.
When it rings out
Three moments you know by heart
02
The duty weekend
Call volume goes through the roof, and half of it is one question: are you open?
03
Flu season
Simultaneous calls multiply, and an engaged line sends people to the next pharmacy along.
Already set up
What Cantya already knows about your trade
This block is not a written promise: it is the configuration shipped with your trade, the one you find when your account opens. All of it can be changed.
Greeting as shipped
« [votre nom] pharmacy, hello. How can I help you? »
Your business name takes the place of the bracket, and you rewrite the whole sentence if it does not sound like you.
Appointment types prepared
- Pharmacist consultation
- Vaccination
Questions already known
- Do you give vaccines?
- Yes, vaccination is available at the pharmacy, by appointment or at the counter.
- Are you an on-call pharmacy?
- Please check: on-call pharmacies rotate by area, and the schedule is posted.
Your tools
Connected to what you already use
Cantya books appointments in Google Calendar and alerts you where you already are. The rest waits on your dashboard.
Google Agenda WhatsAppREST API
What it does at your place
On your calls, concretely
It handles opening hours and duty rota
Two calls in three stop there. They no longer occupy anyone at the counter, where the queue is waiting.
It notes the prescriptions to prepare
Name, expected pick-up time. The team gets it ready before the person arrives instead of keeping them at the counter.
It absorbs the peaks
Several calls at the same moment are taken together. Nobody hits an engaged tone in the middle of a flu season.
It transfers what needs a pharmacist
A question about a treatment goes to the team, under the rule you wrote. It never answers one itself.
What it does not do
Better said now than discovered later.
- It gives no pharmaceutical advice, no dosage and no information about a treatment.
- It confirms no medicine as being in stock and reserves no product.
- It sends no text message while our sender is still waiting on the carrier’s approval.
No detours
Three objections, met head on
« A machine must never talk about medicines. »
It does not, and that is the first setting: any question about a treatment, a dosage or a side effect is transferred to the team unanswered. It handles hours, the duty rota and prescriptions to prepare, which never needed a pharmacist.
« Our customers mostly ask whether something is in stock. »
It does not know and says so, because it is not connected to your stock. It takes the request and the team rings back, or transfers if you prefer. Announcing availability it cannot verify would make someone travel for nothing.
« We already have an answerphone with the opening hours. »
It answers that question, but only that one, and it records nothing usable for the rest. The gain is not on the hours, it is on the prescriptions to prepare and on the simultaneous calls an answerphone does not take.
They trust us
Teams that answer with Cantya.
5,0/5Google rating · See the reviews Google review « J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » Google review « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » - Hosted in the EU
Data encrypted in transit and at rest.
- GDPR compliant
Sub-processors bound by the Commission’s standard clauses.
- The AI says so
From the first sentence, as the EU AI Act requires.
- No commitment
Cancel any time, up and running in minutes.
Pricing
Simple pricing, no commitment
MonthlyYearly2 months free
Essentiel
65 €/month · billed yearly
948 € 780 € a year
- Pour démarrer en douceur.
- 600 minutes included
- ≈ 0,132 €/min
Most popular
Pro
149 €/month · billed yearly
2 148 € 1 788 € a year
- Le meilleur rapport pour un cabinet actif.
- 1500 minutes included
- ≈ 0,119 €/min
Premium
299 €/month · billed yearly
4 308 € 3 588 € a year
- Gros volume, le tarif le plus bas à la minute.
- 3600 minutes included
- ≈ 0,100 €/min
A rough guide
900 calls a month of about 1 minutes each make 900 minutes. Compare that with the plans above.
This is not a measured average, only a starting point to place yourself.
Your questions
It gives the information you entrust to it and keep up to date, including the duty rota if you write it down. It fetches no data from anywhere else, so it never sends someone to a closed door.
The next call gets answered.
Create your account, set your greeting, listen to the result.
Try it in 60s