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Sales team
Your salespeople are in meetings. Their line answers all the same.
Cantya answers your sales team’s inbound calls, notes the need, the volume and the timeline, books the appointment in the team’s calendar and emails the call report to the salesperson.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Ms ChevalierProspect · quote to discussLive00:37
Hello, I received your quote yesterday and I’d like to discuss it with a salesperson.
Of course. I can book you a call tomorrow, at 11 am or at 4 pm.
4 pm is fine. We’d also like to add two workstations to the quote.
That’s booked for tomorrow at 4 pm, and the two extra workstations are noted for the call.
Call reportMeeting booked
- Tomorrow 4 pm in Google Calendar
- Call report emailed to the team
- Addition to the quote noted
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What does Cantya do for a sales team?
For a sales team, Cantya answers inbound calls when the salespeople are in meetings, on the road or already on the phone. It notes the need, the volume and the timeline, books the appointment in the team’s calendar and emails the call report to the sales team. A prospect who wants to speak to someone is transferred.
A sales team spends a good part of its days away from the office. A prospect who calls in the meantime reaches a voicemail, or a colleague who does not know the account and takes an incomplete message. If they call back, it is rarely the same day, and they have often contacted a competitor in between.
Cantya takes these calls for the whole team. The appointment is booked in your Google or Outlook calendar, according to an appointment type you defined (duration, buffer time). The call report and a listening link arrive by email or in your Google Sheets, and the salesperson finds a file already filled in when they come out of their meeting.
In practice
How it gets set up
- 01
You define your appointment types
First conversation, demo, visit: each has its own duration, buffer time and description. Cantya uses them to offer a suitable slot.
- 02
You connect the team’s calendar
Google Calendar, Outlook or the calendar built into Cantya. It reads the availability and offers the prospect only free slots.
- 03
Cantya takes the prospect’s call
It notes the need, the volume and the timeline, then books the appointment. If the prospect wants to speak to someone right away, it transfers the call to the number you designated.
- 04
The tracking sheet fills up with no data entry
Each call becomes a row in your Google Sheets, Airtable or Notion, with the call report. Nobody has to write the call up in the evening.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- Google CalendarThe appointment goes into the calendar, with its reason.01
- Google SheetsA row is added to the tracking sheet.02
- AirtableA record is added to the Airtable base.03
All connectors
Before and after
What changes for your sales team
| Salespeople alone with the phone | Cantya | |
|---|---|---|
| A salesperson in a meeting | Their mobile rings, they cannot pick up | The call is taken and the appointment booked in your calendar |
| A prospect who reaches a colleague | A message taken on the fly, often incomplete | Need, volume and timeline noted on every call |
| An appointment to reschedule | An email exchange to find another date | The prospect calls back, Cantya moves it |
| Logging the calls | Done in the evening, or forgotten | A row added to the tracking sheet after every call |
| A prospect who wants to speak to someone | They wait until the salesperson is back | The call is transferred to the number you designated |
| A prospect calling at 7 pm | Voicemail, a call-back the next day at best | They hang up with an appointment set |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
What does Cantya note about a prospect who calls?
Whatever you ask it to note. Most often: the company, the need, the volume, the timeline and the contact details. You adjust this list from your account.
Can it move or cancel an appointment?
Yes. A prospect who calls back to change the date gets a new slot from the availability in your calendar. A cancellation works the same way, by phone.
Can a salesperson take the call directly?
Yes. When the prospect asks to speak to someone, Cantya transfers the call to the number you designated, with the need already entered. If nobody answers, it takes a complete message.
What does the salesperson receive after the call?
The call report, the information noted and a link to listen to the call, by email, in Slack or Teams, or as a row in Google Sheets, Airtable or Notion. The full transcript stays in your Cantya space.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.