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- Shared inbox
- No automatic replies by the AI
- A “by Cantya” mention on the bubble
After-sales phone line
Your after-sales line answers, even when the technician is already on a call.
Cantya takes the after-sales calls, answers on what you taught it about your products, and passes to your technician only the cases that genuinely need one.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Mr FontaineCustomer · washing machine faultLive00:37
Hello, my washing machine has been showing an error code since this morning and won’t drain.
I see. Have you already cleaned the drain filter, at the bottom right of the machine?
Yes, this morning, and it made no difference. It’s still under warranty.
I’m passing your request to the technical team, with the error code and the warranty.
Call reportFault qualified
- Summary posted in Teams
- Error code and warranty noted
- Listening link included
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What is an after-sales phone line?
An after-sales phone line is the number a customer rings once they have bought: a fault, a return, a warranty, a missing part. It is a stream of repetitive questions broken up by cases that genuinely need a technician, and both arrive on the same number, often at the same moment.
Half of those calls want the same answer, the one your technician repeats ten times a day instead of getting on with the jobs that need him. The other half waits behind, on hold music, and some of it hangs up.
Cantya takes the first half. You teach it your part numbers, your returns procedure, your lead times and your warranty terms, and it answers on them faithfully. On what it does not know it improvises nothing: it takes the reference, the symptom and the number, then transfers or brings you the request.
In practice
How it gets set up
- 01
You teach it your after-sales
Your references, your lead times, your returns and warranty terms, the common faults and what to say about them. You write it, it sticks to it.
- 02
It identifies the request before answering
Fault, return, warranty, spare part, order tracking: it qualifies by listening, rather than reading out a keypad menu.
- 03
It settles what can be settled
The questions you gave it the answer to go away dealt with during the call. The customer hangs up with their information, not with a case number.
- 04
The rest reaches you qualified
Reference, symptom as described, contact details taken: your technician opens a file already filled in instead of asking everything again.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- TeamsThe summary is posted in the Teams channel.01
- SlackAn alert goes to the team’s channel.02
- GmailThe call report reaches the team by email.03
All connectors
Before and after
What changes against a traditional after-sales line
| A traditional after-sales line | Cantya | |
|---|---|---|
| At peak times | A queue, then people give up | As many simultaneous calls as needed |
| Repetitive questions | They tie up the technician all day | They get handled without him |
| Qualification | The customer tells it twice, to reception then to the technician | Done once, before the transfer |
| What is left of the call | Whatever the technician had time to note | A written summary and the full transcript |
| Saturday morning | A voicemail box full by Monday | The same handling as on a weekday |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Do I have to teach it everything, product by product?
No. You start with the ten questions that come back most and the procedures that never move. You then enrich it by reading back the calls where it had to hand over.
What happens if the customer is angry?
It hears them out, does not argue and transfers to you as a priority. If nobody is reachable, it takes the request with the exact subject of the complaint.
Can it give a parcel tracking number?
Only if the information is in what you supplied. It does not go and fetch it from your carrier, and it says so rather than offering an estimate.
Does it replace my technician?
No, it gives him his days back. He keeps the faults and the odd cases, and stops answering the same lead-time question ten times a day.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.