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Healthcare
Patients get through to the centre. The front desk can breathe.
Cantya picks up for your centres and practices, books, moves and cancels appointments, and gives the practical information and preparation instructions you wrote, without ever giving medical advice.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Ms BertrandPatient · scan to rescheduleLive00:37
Hello, I have an ultrasound on Friday at 9 am. I can’t make it now, can we move it?
Of course. I can offer you Monday at 8.30 am or Tuesday at 11 am.
Tuesday at 11. Do I still need to come fasting?
Yes, per the centre’s instructions: nothing to eat for six hours. Your appointment moves to Tuesday 11 am.
Call reportScan rescheduled
- Tuesday 11 am in Outlook
- Preparation instructions repeated
- Summary shared in Teams
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What does Cantya change for a healthcare facility?
In healthcare, Cantya is the line that takes the administrative calls of a medical centre, a clinic, a laboratory or a network of practices. It books, moves and cancels appointments, gives the practical information and preparation instructions supplied by the facility, and directs callers to 15 in an emergency, with no medical advice.
In an imaging centre or a laboratory, most calls require no medical skill: opening hours, an address, an appointment to move, a question about which prescription to bring. Yet these calls tie up the medical secretaries while patients wait at the desk, and the phone rings out at peak times.
Cantya takes over this administrative share. It answers with the information you gave it, books appointments in your calendar according to the type of examination and its length, and repeats the preparation instructions as you wrote them. As soon as a caller describes an emergency, it asks them to dial 15. It makes no diagnosis.
In practice
How it gets set up
- 01
You list your types of examination and consultation
Each with its length, the time to allow afterwards and the number of patients possible in the same slot. Cantya only offers compatible times.
- 02
You write the preparation instructions
Fasting or not, documents to bring, prescription, carte Vitale, arrival time before the examination. Cantya gives them word for word, without interpreting them.
- 03
Emergencies have a ready-made answer
Faced with a situation that seems urgent, Cantya asks the caller to dial 15. It does not assess symptoms and gives no care advice.
- 04
The front desk picks up the requests
Results, reports, questions about a file: Cantya takes a complete message. The summary reaches the team, and a patient who asks to talk to someone is transferred.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- OutlookThe appointment is added to the Outlook calendar.01
- TeamsThe summary is posted in the Teams channel.02
- GmailThe call report reaches the team by email.03
All connectors
Before and after
What changes for your centre’s reception
| A front desk alone on the phone | Cantya | |
|---|---|---|
| Monday morning at opening | Line engaged, patients calling back over and over | Every call picked up, even when they arrive together |
| An examination cancelled the day before | Slot lost, with no time to offer it again | Slot freed during the call, bookable at once |
| Preparing for an examination | Explained from memory, sometimes forgotten | The centre’s instructions, given as they stand |
| A patient describing an emergency | The answer depends on who picks up | Directed to 15, with no medical advice |
| A question about results | It interrupts a secretary at the desk | Noted with contact details, passed to the team |
| Patients who do not speak French | A difficult exchange on the phone | Welcomed in English, Spanish, German, Italian or Romanian |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
What does Cantya do if a patient calls about an emergency?
It asks them to dial 15 without waiting. It asks no medical questions and does not try to assess how serious it is. The call summary then reaches your team.
Can health data be entrusted to Cantya?
With care. Data is hosted in the European Union and encrypted, but Cantya claims no HDS certification. It is better to keep the call administrative (identity, appointment, general reason) and to discuss it with your data protection officer.
Can Cantya give out test results?
No. It has no access to results and does not comment on them. It notes the request and the patient’s contact details, and your team gets back in touch following your usual procedure.
Does Cantya give the preparation instructions for an examination?
Yes, when the patient books or moves an appointment, or when they ask: fasting, documents, arrival time. It repeats your instructions as you wrote them, without adapting them to the patient’s case.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.