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- 1 website, a chat window in your colours
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- A “by Cantya” mention on the bubble
Smart voicemail
Voicemail records. This one replies.
Cantya understands what the caller is asking, answers when it can and books the appointment. The message only reaches you when your judgement is needed.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Mr PerrinArchitect · leaving a messageLive00:37
Hello, Marc Perrin from the architects’ practice. I just wanted to leave a message.
Go ahead, Mr Perrin. What is it about?
The revised plans are ready. I’d like some feedback before Friday, if possible.
Noted: plans ready, feedback wanted before Friday. The message is going to the team with your number.
Call reportMessage passed on
- Summary sent via Gmail
- Caller’s number recorded
- Deadline noted: Friday
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What is smart voicemail?
Smart voicemail does more than record: it holds the conversation. It understands the request, answers the common questions, books an appointment where it can, and leaves a message only when the answer is genuinely yours to give. The caller hangs up informed rather than waiting for a call back.
A voicemail box has a simple flaw: it asks the caller to make an effort for a result they are not sure of getting. Nothing obliges them to leave their name, nothing guarantees a call back, and they often dial the next number before the greeting has finished.
A machine that replies turns that around. The simple question, the opening hours, the address, the price of a service, all of it is settled during the call. You no longer pick up a list of messages to work through, but only the requests that needed you.
In practice
How it gets set up
- 01
The call arrives as before
On your number, after the number of rings you choose. Nothing changes for the person calling, except that somebody answers.
- 02
It handles the request on the spot
The questions you have given it the answers to are settled during the call, with no call back and no message to listen to.
- 03
It books the appointment
In the open slots of your calendar, for the length you have set for that kind of service.
- 04
It leaves you only the rest
What needs your decision arrives summarised, with the name, the number and the subject. No audio file to sit through, no notes to decipher.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- GmailThe call report reaches the team by email.01
- SlackAn alert goes to the team’s channel.02
- TeamsThe summary is posted in the Teams channel.03
All connectors
Before and after
What changes against a voicemail box
| A voicemail box | Cantya | |
|---|---|---|
| For the caller | They talk into the void and wait for a call back | They get their answer and hang up |
| A simple question | You call back to give an address | It gives the address |
| An appointment | To be arranged by calling back, often on the second attempt | Booked during the call |
| What you get back | An audio file to listen to in full | A written summary and the transcript |
| The caller’s number | If they thought to leave it | Always recorded |
| Evenings and weekends | Messages pile up | Requests are handled as they come |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Do I keep my voicemail box?
You can, but it no longer does much: the call is taken before it. Some keep it as a last net, for the cases where the Cantya line cannot be reached.
Can the caller hear that they are talking to a machine?
Yes, from the first sentence, in wording you read and can rewrite. Nothing is dressed up as a person.
And if the caller insists on talking to somebody?
They ask, and Cantya transfers to the number you gave. If nobody can be reached, it takes the message with the subject and the number.
How long are the recordings kept?
Transcripts and summaries are kept for twelve months, encrypted and hosted in the European Union, then deleted automatically.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.