Hand over the phone without hiring.

No job ad, no training, no cover to find over the holidays. Cantya takes the calls all year and bills you the minutes spoken.

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Ms GarciaVisitor · appointment on site00:37

Hello, I have an appointment with you this afternoon. Where can I park?

There’s a visitor car park at the entrance, on the street side. Reception is on the ground floor.

Great. I may be about fifteen minutes late, could you let them know?

Of course. The team knows you’ll be arriving about fifteen minutes late.

Call reportVisitor informed

Answer taken from your FAQ
Delay reported in Teams
Call summary filed

Sent to

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They trust Cantya

The question you are asking

What is outsourced phone reception?

Connected to your tools

Summary, transcript and next steps go where your team already works.

Outsourced phone reception means handing the answering of calls to a provider rather than to somebody on the payroll. The company keeps its number and its way of answering. What changes is who picks up, over which hours, and how the service is billed.

The trade-off is rarely about quality: it is about hours. A reception post covers the hours somebody is present, minus holidays, sick days and breaks. The calls that land outside are not handled badly, they are not handled at all.

Outsourced reception buys those hours. With Cantya it buys all of them, with no night surcharge and no slot to book, and it adds nothing to manage: no recruitment, no training to redo, no cover to find in August.

In practice

How it gets set up

01
You choose what you hand over
Every call, or only the overflow, the lunch hour, the evening and the weekend. The forward decides, and you change it whenever you want.
02
You pass on the way you answer
The greeting, the opening hours, the frequent questions and their answers. It is the only setup work, and it takes about ten minutes.
03
Cantya takes the line
It answers, informs, books appointments and notes what should come back to you. Simultaneous calls are taken together, not one after the other.
04
You keep control
You switch the forward off in one gesture as soon as you want the calls back, and put it on again the next day.

Connectors

What lands in your tools, call after call.

For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.

TeamsThe summary is posted in the Teams channel.01
Google CalendarThe appointment goes into the calendar, with its reason.02
Google SheetsA row is added to the tracking sheet.03

All connectors

Google CalendarOutlookGmailSlackTeamsWhatsAppGoogle SheetsAirtableNotionSee the connectors →

Before and after

What changes against an in-house reception post

	An in-house reception post	Cantya
Hours covered	The hours somebody is present, minus holidays and sick days	All year, nights and bank holidays included
Getting going	A job ad, interviews, training	A call forward and a greeting to write
An absence	To be covered, often at short notice	Nothing to cover
Three calls at once	Two of them wait	All three are taken
What it costs	A salary, employer contributions, a workstation	A subscription, billed on the minutes spoken
What stays in-house	Everything, including the calls that lead nowhere	The exchanges that need your judgement

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