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- 1 website, a chat window in your colours
- Shared inbox
- No automatic replies by the AI
- A “by Cantya” mention on the bubble
Customer service
Tier 1 is settled before it reaches your advisors.
Cantya answers your customer service calls, handles simple requests with what your team has taught it, absorbs the peaks and transfers the call, context included, when the customer asks for an advisor.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Ms PetitCustomer · change of addressLive00:37
Hello, I’m moving next month. How do I change my delivery address?
You can change it in your customer account, under “My account”.
I’m not very comfortable with the website. Could you do it for me?
I’ll note the request. An advisor will make the change and confirm it with you.
Call reportRequest taken
- Summary sent to the support inbox
- Answer taken from your knowledge base
- Listening link attached
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What does Cantya change for a customer service team?
For a customer service team, Cantya is a first-tier line that answers every inbound call, at any hour and in six languages. It handles simple requests from what the team has taught it, transfers a customer who asks for an advisor along with the context, and posts a call report in your support team’s Slack or Teams.
Customer service volume is never steady. On Monday morning, the day after an incident or the day a campaign goes out, the line saturates, and it is the simplest questions that lengthen the queue: opening hours, a procedure, a usual lead time. Your advisors answer them while the difficult cases wait.
Cantya takes these calls in parallel, with no queue. It answers on what you supplied (procedures, terms, lead times). When the request concerns a specific case, it takes a complete message for your team, with the reason, the contact details and the particulars, or transfers the call if the customer asks to speak to someone. In the evening and at weekends, the request stays filed for the next day’s team.
In practice
How it gets set up
- 01
You hand it your knowledge base
Procedures, returns terms, usual lead times, answers to recurring questions. The articles in your help centre or your internal guides make a good starting point.
- 02
You designate the handover number
This is the number Cantya transfers a customer to when they ask for an advisor. When the call is not transferred, the request reaches the team as a complete message.
- 03
Cantya handles tier 1
It answers every call, even when ten arrive in the same minute, settles what can be settled and takes the rest as a message, or transfers it when the customer asks.
- 04
The call report reaches your support team
The summary and a listening link go to the support channel in Slack or Teams, or to the support email address. The advisor who picks up the request has nothing to ask again.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- TeamsThe summary is posted in the Teams channel.01
- SlackAn alert goes to the team’s channel.02
- GmailThe call report reaches the team by email.03
All connectors
Before and after
What changes for your customer service
| A traditional customer service line | Cantya | |
|---|---|---|
| Monday morning | Hold music, and some customers hang up | Every call is answered, with no queue |
| The day after an incident | The team repeats the same explanation all day | The explanation written once, given to every caller |
| A tier 1 question | It ties up an advisor for the length of the call | It is settled without an advisor |
| Handover to an advisor | The customer explains their request again from the start | The advisor receives the call with the reason already entered |
| Evenings and weekends | Voicemail, then a pile of call-backs on Monday | The request is taken, summarised and ready for the next day |
| In the support channel | A record typed up by hand, when there is time | Summary and listening link posted after every call |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
What happens on the day an incident sends call volumes soaring?
You add the explanation of the incident from your account, and Cantya gives it to callers. Calls are taken simultaneously, and only those who ask for an advisor are transferred.
What does the team receive when the call is not transferred?
A complete message: the reason, the caller’s contact details and the particulars they gave, with the summary and a listening link. The advisor who picks up the request does not need to call back to understand it.
What does the advisor receive after the call?
The written summary, the caller’s number and a link to listen to the call, valid for seven days, in Slack, Teams or by email. The full transcript stays available in your Cantya space.
Can a customer insist on an advisor straight away?
Yes. They ask, and Cantya transfers the call to the number you designated. If nobody answers, the request is noted and posted in your support channel to be picked up.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.