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- A “by Cantya” mention on the bubble
Solutions · IT and operations
What your IT department checks before saying yes.
Connection to your phone system, integrations, data location, traceability: it is all here. Cantya rolls out one department at a time, with no software to install and no infrastructure project.
5.0/5 · Google ratingMultichannelAI voice agent, website chat, AI WhatsApp
ConnectorsCalendars, email, messages9:41
inbound callMr Vasseur, supplier
Cantya answers
live · 00:37I’m the integrator of your payroll software.
Noted. What is your call about?
An update tonight, to be approved before 6 pm.
Mute
Keypad
Speaker
Call transferred
Payroll update · on-call
Summary posted to Teams
Rooted in Nouvelle-Aquitaine
They trust Cantya
The connection
Cantya plugs in next to your phone system. Nothing is replaced.
Three ways to connect Cantya, with no infrastructure project. Pick yours, one department at a time.
The callerDials your usual number
UnchangedYour phone systemIt keeps its rules
CantyaHosted in the EU
Your toolsTeams, Outlook, Slack…
Every call to the chosen line goes through Cantya.Roll back: switch off the forwarding
Your IT checklist
6 points settled, 3 to agree together.
- No software to installCall forwarding or a dedicated number.
- Hosted in the EUProcessors outside the EU under standard contractual clauses.
- EncryptionIn transit and at rest.
- TraceabilitySummary, transcript, number, date and time of every call.
- AI transparencyAnnounced from the first sentence, as the AI Act requires.
- ReversibilitySwitching off the forwarding is enough. Immediate effect.
- Single sign-on (SSO)To agree with our team before you commit.
- CertificationsList provided on request, to review with our team.
- Retention periodSet with you according to your internal policy.
Before, with Cantya
A classic telephony project, and Cantya.
SituationClassic projectWith Cantya
What has to be installedHardware, client software, sometimes a serverNothing, a call forward or a dedicated number is enough
The existing phone systemReplaced or migratedKept, with its rules
The initial scopeThe whole company at onceOne department, then the next
IntegrationsCustom developmentNine connectors, linked from your account
Data locationTo be checked contract by contractHosting in the EU, non-EU subprocessors under standard contractual clauses
Rolling backYet another projectSwitch off the forward
Set-up
Ready in four steps, without a line of code.
- 01
You choose the connection mode
Always forward, on overflow or a dedicated number. Nothing is replaced on the phone system.
Youset the forwarding on your IPBX.
- 02
You connect the company’s tools
Calendar, email, team chat and tracking, from your account.
Youauthorise each connector.
- 03
A first department moves to Cantya
The busiest line first. The other departments stay unchanged.
Youchoose the pilot department.
- 04
Every call stays auditable
Summary, transcript, caller’s number, date and time.
Youexport the history whenever you like.
- Set up in a few minutes
- Your number stays the same
- No commitment
After the call
What goes into your tools, call after call.
Nine connectors, connected by you. No API to develop, no access to your business applications.
- The summary and outcome of the call
- The full transcript
- The number, date and time
- A listening link, valid for 7 days
Call endedInbound call · 0 min 37 · Mr Vasseur
- Teams · IT supportPayroll update tonight · approval before 6 pmPosted
- Outlook · On-callTransferred to the on-call numberTransferred
- Notion · Call logTranscript · number · 16:41Archived
Example with fictional data.
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » Don’t take our word for it.Leave your number: Cantya calls you back within 60 seconds and answers the way it would for your customers.
GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
IT, in plain words.
Another question?An advisor answers or calls you back.Talk to the team
Do we have to touch our PBX?
Only to programme a forward, permanent or conditional, to the Cantya line. No module is added to the phone system and no handset is modified. For a department that would rather start from scratch, a dedicated number is enough.
How do call reports reach our tools?
Through nine connectors: Google Calendar, Outlook, Gmail, Slack, Teams, WhatsApp, Google Sheets, Airtable and Notion. The summary, outcome, duration and a listening link go out automatically after every call; the full transcript stays in your Cantya space.
Where is call data hosted?
In the European Union, encrypted in transit and at rest. Subprocessors located outside the Union are covered by the European Commission’s standard contractual clauses and named in our privacy policy.
How do we roll back?
You switch off the forwarding on your phone system. Calls come straight back to your lines.
How does the caller know they are talking to an AI?
Cantya says so from the first sentence, as the European AI Act requires of systems that interact with the public.
Hear Cantya
The next call gets answered. Your IT stays as it is.
Enter your number, Cantya calls you within a minute. Free, no sign-up.
Or book a demo with an expert- Guided set-up
- GDPR, hosted in the EU
- No commitment