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- No automatic replies by the AI
- A “by Cantya” mention on the bubble
Online services
Your customers sign up online. They call when they hesitate.
Cantya picks up for your platform, helps with sign-up using your own explanations, answers on subscriptions and books advice appointments in your calendar.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Mr RouxSubscriber · before cancellingLive00:37
Hello, I’m thinking of cancelling my subscription. How exactly do I go about it?
You can do it online, from your account, under “My subscription”.
All right. Before that, I’d still like to talk it over with an advisor.
I can offer you a phone appointment on Tuesday at 2 pm or Wednesday at 10 am.
Call reportAdvice appointment booked
- Tuesday 2 pm in Google Calendar
- Row added in Google Sheets
- Team alerted in Slack
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What does Cantya change for an online services business?
For online services, such as a booking platform, an online insurer or a health mutual, Cantya is the line that answers customers stuck partway through a process. It explains sign-up, subscription or cancellation with your texts, books an advice appointment and passes every request to your team.
A service sold online relies on a journey meant to be simple. Yet all it takes is a rejected document, a misunderstood box or a doubt about the start date for the customer to pick up the phone. If they reach an answering machine, the sign-up stalls, and a cancellation request turns into a complaint.
Cantya answers with the explanations you wrote: documents to provide, steps in the process, how the subscription works, how to end it. When the customer wants a fuller conversation, it offers them a slot in your calendar. Individual files stay with your team, which receives a summary of every call.
In practice
How it gets set up
- 01
You describe your sign-up journey
The steps, the documents requested, the usual sticking points and what to do in each case. Cantya uses it to guide the customer who got stuck.
- 02
You write the answers on subscriptions
Billing dates, changing plan, start date, how to cancel. You write what you want said, and nothing more.
- 03
You open advice slots
An appointment type for a conversation with an advisor, with its length. Cantya offers it when the caller wants to go further than a general answer.
- 04
Every call leaves a usable record
The summary and a listening link become a row in your Google Sheets, Airtable or Notion, or an email to the sales team. A customer who asks to talk to someone is transferred to the number you designated.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- Google CalendarThe appointment goes into the calendar, with its reason.01
- Google SheetsA row is added to the tracking sheet.02
- SlackAn alert goes to the team’s channel.03
All connectors
Before and after
What changes for your platform’s support
| Support reachable during office hours | Cantya | |
|---|---|---|
| A customer stuck at the documents step | They abandon the journey or send an email | They are told which document to provide, and in what form |
| A doubt about the start date | Sent to the FAQ on the website | The answer you wrote, given out loud |
| A cancellation request | A tense call, sometimes a complaint | The process explained calmly, the request noted |
| A need for personal advice | A promised call back, rarely dated | An appointment booked in your calendar during the call |
| Sunday evening, just after signing up | Voicemail until Monday | The call picked up, the question settled or passed on |
| Follow-up on the team’s side | Scattered notes depending on who answered | One row per call in your tracking sheet |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Can Cantya cancel a subscription on the customer’s behalf?
No, it does not act in your system. It explains the process, for example the online cancellation function required by law for most contracts taken out on the internet, and notes the request so that your team can handle it.
Is it suitable for an online insurer or health mutual?
For general information and booking appointments, yes: documents to provide, procedures, how reimbursements work as you describe them. Advice on choosing a contract stays with your advisors, with whom Cantya books the appointments.
What happens when the caller talks about their own file?
Cantya takes down the contract or file number the customer gives it, and the reason for the call. Your team receives it all in the summary: they are the ones who look at the file and reply.
How does Cantya know which appointment to offer?
You create one appointment type per reason, for example a twenty-minute conversation for a new subscription and another for a change of plan. Cantya chooses from the request, and asks when it is unclear.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.