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Manufacturing
The plant’s switchboard picks up, even when the workshop is running.
Cantya takes the calls for your industrial site: hauliers, suppliers, quote and spare-part requests, after-sales service for your equipment. It answers on what you taught it and passes on the rest with the useful references.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Mr PerrinCustomer · urgent spare partLive00:37
Hello, I need a door seal for a press you delivered to us in 2019.
I’ll take down the request. Do you have the machine’s serial number to hand?
Yes, PR-4471. I’d need a price and a lead time fairly quickly, the line is down.
Noted: the part, the serial number and the line stoppage. I’m passing the request to the team.
Call reportPart request noted
- Serial number taken down
- Summary posted in Teams
- Record created in Airtable
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What does Cantya change for a manufacturing business?
In manufacturing, Cantya runs the switchboard of a production site. It answers hauliers and suppliers, takes down quote and spare-part requests with the useful references, takes after-sales calls about your equipment and stays reachable outside working hours. The summary of every call goes to your tools.
At a small or mid-sized manufacturer, the switchboard is often run by someone who also handles reception, sales administration or logistics. A driver looking for the right loading bay, a buyer who wants a lead time, a customer whose machine has stopped: they all dial the same number, often at the same moment, and many hear endless ringing.
Cantya answers these calls with your information: receiving hours, site access instructions, documents expected on delivery, details needed for a quote. For a part or a breakdown, it takes down the serial number, the reference and the description of the problem. Early in the morning or after the offices close, requests are taken instead of waiting.
In practice
How it gets set up
- 01
You describe the site’s logistics
Receiving and dispatch hours, loading bays, safety instructions on arrival. Hauliers get their answer without disturbing the workshop.
- 02
You list what is needed to price a job
Reference, quantity, drawing or specification, desired lead time. Cantya asks these questions for every quote request, and your team receives a complete file.
- 03
Cantya takes the after-sales calls
It takes down the model, the serial number, the symptom and the effect on the customer’s production. If the customer asks for an engineer, the call is transferred to the number you designated.
- 04
The site stays reachable at night
Outside working hours, calls are picked up and requests filed. The summary and a listening link reach Teams, Outlook or your Airtable for the morning team.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- TeamsThe summary is posted in the Teams channel.01
- AirtableA record is added to the Airtable base.02
- OutlookThe appointment is added to the Outlook calendar.03
All connectors
Before and after
What changes for your site’s switchboard
| A switchboard run between two other tasks | Cantya | |
|---|---|---|
| A haulier at the site entrance | They keep calling until they find someone | Hours, loading bay and access instructions given at once |
| A quote request | Jotted on a corner of a desk, often incomplete | Reference, quantity and lead time taken down every time |
| A spare part needed urgently | The customer calls back for lack of news | Serial number and urgency passed to the team |
| A machine broken down at a customer’s site | The engineer asks for everything again when calling back | Model, symptom and context already written down |
| A call at 7 pm, offices closed | Voicemail heard the next day, if at all | Picked up, summarised and filed for the morning |
| A German or Italian customer | The right person has to be there | The conversation in their language, one of the six supported |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Can Cantya give a customer a delivery lead time?
Only the general lead times you wrote for it, for example the usual lead time for a standard range. For an order in progress, it cannot see your ERP: it takes down the order number and passes the question on.
Can hauliers book an unloading slot?
Yes, if you create an appointment type for it, with its length and the number of loading bays usable at the same time. Cantya offers the free slots and books them in your calendar.
What does the team receive for a quote request?
A summary with what the customer gave: company, contact, reference or description, quantity, desired lead time. It arrives as a row in your Google Sheets or Airtable, or as an email to the sales team, with a link to listen to the call.
What does Cantya tell a supplier calling about a payment?
What you planned, for example the address to send invoices to and your payment days. It confirms no payment: it notes the invoice mentioned, and the question is passed to your team.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.