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Billing enquiries by phone
Invoice questions stop tying up your accounts department.
Cantya takes the calls about due dates, payment terms and payment methods, answers on your rules, and passes you the requests that touch an account.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Mr BrémondCustomer · copy of an invoiceLive00:37
Hello, I can’t find your September invoice anywhere.
I’ll take down the request for a copy. What is the name of your company?
Brémond Menuiserie. And if possible, send it to our accountant rather than to me.
Noted. The billing team will send the copy to your accountant.
Call reportCopy requested
- Request passed on via Gmail
- Company and invoice month noted
- No amount stated
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What counts as billing enquiries by phone?
Billing enquiries by phone cover the calls that follow the invoice: a due date someone wants moved, a payment they believe they sent, a bank detail to change, a duplicate to receive. Few of these calls genuinely need an accountant, yet they all land on the same person, usually at month end.
Nine times out of ten, the question is about a rule and not about an amount: when the direct debit goes out, what terms you allow, how to change bank details, where to send a document. Those answers are the same all year round.
Cantya gives them. On anything touching a specific account, it changes register: it takes the name given, the invoice number and the subject, then passes you the file. It never states a balance over the phone, and the reason fits in one sentence: a voice does not prove that the caller is the account holder.
In practice
How it gets set up
- 01
You set out your billing rules
Direct debit dates, the terms you allow, the payment methods you accept, how a duplicate is obtained. These are fixed answers, and it gives them faithfully.
- 02
It absorbs the general questions
The calendar, the terms, the documents to supply. Your accounts department stops seeing these calls at all.
- 03
It qualifies anything touching an account
Name, invoice number, subject, preferred time for a call-back. The file reaches you complete rather than after three exchanges.
- 04
You deal with it on the documents
You ring back with the account in front of you, once, instead of searching while someone waits on the line.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- GmailThe call report reaches the team by email.01
- Google SheetsA row is added to the tracking sheet.02
- TeamsThe summary is posted in the Teams channel.03
All connectors
Before and after
What changes against an accounts line
| An accounts line | Cantya | |
|---|---|---|
| Month end | The line saturates when the invoices go out | Volume changes nothing about picking up |
| A question about dates | It interrupts an entry in progress | It gets settled without tying anyone up |
| A request about an account | Told to whoever picks up, then repeated | Taken down once and passed on complete |
| The caller’s identity | Rarely checked before figures are discussed | No amount stated, the checking happens at your end |
| What is left of the exchange | Whatever anyone remembers | A written, dated summary |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Can it tell a customer what they still owe?
No, and that is deliberate. Stating an outstanding amount assumes you know who you are talking to, which a voice does not prove. It takes the request and passes it to you, and you ring back.
Can it be plugged into our accounting software?
Not today. It would need read access to your accounts and a way of verifying the caller. We look at both case by case, before promising anything.
What use is it on billing, then?
It handles the majority of the calls, which are about rules and not about amounts: due dates, terms, payment methods, duplicates. Your accounts department only gets the rest.
How do the qualified requests come back to us?
Every call leaves a written summary on your dashboard, with the caller’s number and the subject. You can also push them into your own tracking tool.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.