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Product advice by phone
The pre-sales question gets an answer, not a voicemail box.
Cantya explains your ranges, your options and your lead times, then books the appointment or the sales call-back when the sale is won live.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Ms MorelProspect · choosing between two stovesLive00:37
Hello, I can’t decide between your two pellet stoves, the compact one and the large model.
Which room would you like to heat? The compact one is mainly suited to medium-sized rooms.
A large living room open onto the kitchen. Could someone come and see before advising?
Yes, and the large model sounds better suited. I’ll book you a visit on Thursday at 10 am.
Call reportVisit booked
- Model discussed noted on the record
- Thursday 10 am visit in Google Calendar
- Row added in Google Sheets
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What counts as product advice by phone?
Product advice by phone is the pre-sales call: someone is torn between two models, wants a dimension, asks whether you fit it as well. The question comes before the purchase, and the answer often decides it. Yet it lands on the same line as everything else, between two customers at the counter.
A pre-sales call that reaches an answerphone does not ring back. It dials the next number, and the answer it was after turns up somewhere else, usually within the minute.
Cantya answers on what you described of your offer: the ranges, the gap between two references, what you fit and what you do not do. When the request goes past information, it books an appointment or notes a call-back, with the need already written down.
In practice
How it gets set up
- 01
You describe your offer
Your ranges, your options, what sets you apart and what you do not do. That last line matters as much as the others: it saves pointless appointments.
- 02
It informs the caller
Specifications, differences between two products, quoted lead times. On a figure it does not have, it says so and takes the question.
- 03
It sets the next step going
An appointment in the shop, a site visit, a call from a salesperson: the mechanism is the one you chose.
- 04
You get the intent back
What the person was after, in their own words, with their number. A prepared call-back beats a cold one.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- Google SheetsA row is added to the tracking sheet.01
- Google CalendarThe appointment goes into the calendar, with its reason.02
- GmailThe call report reaches the team by email.03
All connectors
Before and after
What changes against an ordinary sales line
| An ordinary sales line | Cantya | |
|---|---|---|
| The Saturday call | It lands while you are closed | It is answered, and the appointment is booked |
| Two calls at once | The second one hears the engaged tone | Both are taken |
| What the prospect gets | A call-back promised for later | Their answer while they still have the question in mind |
| The record you receive | A name and a number scribbled down | The need written out, with the reference mentioned |
| The call that leads nowhere | It vanishes without a trace | It leaves a summary you can work from |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
How do you teach it a catalogue of several hundred references?
You do not. You give it the families, the criteria people choose on and the twenty references that make up most of the calls. The rest goes to a call-back, with the question noted.
Will it quote a price?
Only the ones you wrote down in black and white. On a variable rate, it explains what the figure depends on and offers a call-back rather than a number picked at random.
Can it suggest an add-on?
It can mention a related service if you ask it to, in the terms you set. It pushes nothing of its own accord.
And if the caller would rather speak to a salesperson?
It transfers as soon as somebody is reachable. Otherwise it notes the need and the time slot that suits the caller, so the call-back lands at the right moment.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.