Evenings, weekends, all August: somebody picks up.

Cantya holds the line when the office is shut. It answers, applies your criteria for what counts as urgent, and brings you what cannot wait until tomorrow.

Book a demo Create my agent

Hosted in the EU
GDPR compliant
6 languages
24/7

Mr BenaliCustomer · call at 7.40 pm00:37

Good evening, I know it’s late, but our boiler has just broken down.

I’ll take care of it. Has it stopped completely, or is it still giving off a bit of heat?

Nothing at all, and we have two young children at home.

That’s flagged as urgent. Your message is going to the team right away, with your number.

Call reportEmergency flagged

Message marked urgent
Alert sent to Teams
Caller’s number recorded

Sent to

Rooted in Nouvelle-Aquitaine

They trust Cantya

The question you are asking

What is out-of-hours cover?

Connected to your tools

Summary, transcript and next steps go where your team already works.

Out-of-hours cover is the promise that a call always finds somebody, including when the office is shut. It spans closing time, nights, weekends and holidays. Its main job is not to inform: it is to sort what can wait until tomorrow from what has to reach you right now.

The sorting is what costs money in a human service, because it means knowing your trade. An operator who takes your calls one night in ten does not know that a leak at the meter is not a dripping cistern, nor that a patient on treatment comes before a first appointment.

Cantya applies your criteria, written by you and reviewed whenever you like. They do not shift with whoever is on shift, they are not forgotten at three in the morning, and you can tighten them the day after a call was sorted badly.

In practice

How it gets set up

01
You write down what counts as urgent
Your words, your cases, your exceptions. A leak that is running, a door slammed shut with a child inside, a patient describing a given symptom: you draw the line.
02
It answers at any hour
At night, on a Sunday and on a bank holiday as readily as on a Tuesday at ten. There is no quiet hour to pay for and no slot to book in advance.
03
It sorts by your rules
It asks the questions that settle it, notes the address, the reason and the number, then files the call on the line you drew.
04
What is pressing reaches you
The urgent call shows on your dashboard and goes to whichever tool you set an alert in. The rest waits for the morning, summarised and filed.

Connectors

What lands in your tools, call after call.

For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.

TeamsThe summary is posted in the Teams channel.01
GmailThe call report reaches the team by email.02
Google CalendarThe appointment goes into the calendar, with its reason.03

All connectors

Google CalendarOutlookGmailSlackTeamsWhatsAppGoogle SheetsAirtableNotionSee the connectors →

Before and after

What changes against a human answering service

	A human answering service	Cantya
Hours covered	The slots you booked and paid for	Every hour, with no slot to book
Who does the sorting	An operator learning your trade again at every shift change	Your criteria, written once, applied on every call
At night	An out-of-hours surcharge	The same rate as at midday
Two calls in the same minute	The second one waits	Both are taken
What you receive	A call sheet filled in by hand	The summary and the caller’s number, the transcript in your space
After a bad call	It comes up at the next review meeting	You rewrite the rule that same evening

They use it every day