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0 €for life
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- Your team answers live
- 1 website, a chat window in your colours
- Shared inbox
- No automatic replies by the AI
- A “by Cantya” mention on the bubble
Platform · Summaries and history
Every exchange leaves a clear record.
Call, Live chat, WhatsApp or Messenger: Cantya summarises each exchange, notes what was decided and files it in the customer’s history. Your team picks up without asking twice.
5.0/5 · Google ratingMultichannelAI voice agent, website chat, AI WhatsApp
ConnectorsCalendars, email, messages9:41
inbound callMs Royer, new patient
Cantya answers
live · 02:28Hello, I’d like a first appointment for a check-up.
With pleasure. Tuesday 3 November at 10:30 am, does that suit you?
Perfect. Is there parking?
Mute
Keypad
Speaker
Summary ready
Appointment · Tuesday 10:30
Summary posted to Slack
Rooted in Nouvelle-Aquitaine
They trust Cantya
The summary
The gist of the call, read in ten seconds.
As soon as the call ends, Cantya writes a summary and gathers what matters for what comes next.
- The summaryWhat the caller wanted and what they were told.
- The outcomeAppointment booked, callback requested, question answered, at a glance.
- The appointmentDate, type and status, with a link to the calendar.
- The contactName, number and email, linked to their record.
- Tone and reasonWhen analysis is on: a word on the mood of the exchange and its reason.
The history
All of a customer’s exchanges, in one thread.
Calls, the Live chat and messaging apps land in the same « Conversations » inbox.
- One thread per customerCalls and messages follow each other in order, whatever the channel.
- To handle, handledYour team marks an exchange as handled and keeps a clean inbox.
- Filters by channelPhone, Live chat or messaging, in one click.
- Taking overIn writing, your team takes over the conversation. On the phone, it calls back.
The contact record
What Cantya remembers about each customer.
Each contact has a record: their exchanges, their appointments and what to know before calling back.
- What Cantya remembersA short note, updated after the exchanges.
- A filterable historyEverything, calls, messages or appointments.
- Key figuresAppointments, calls, messages and last exchange.
- Notes and tagsWhat your team wants to keep in mind about the person.
In your tools
The summary goes where your team works.
The summary is sent to your tools as soon as the exchange ends. Nothing to retype.
- The summary and outcome of the exchange
- The customer’s name and number
- The appointment booked, if any
- The date, time and length of the exchange
Call endedInbound call · 2 min 28 · Ms Royer
- Slack · #receptionNew patient · check-up Tuesday 10:30Posted
- Google Sheets · AppointmentsMs Royer · 06 39 98 01 06 · check-upRow added
- Notion · Call logSummary · number · 09:12Archived
Example with fictional data.
The benefits
Fewer repeated questions. Better follow-up.
- Nothing to retypeThe summary is written for you, every time.
- Everything in one placePhone, Live chat and messaging in one history.
- A smooth handoverWhoever calls back already knows what was said.
- Nothing gets lostWhat remains to handle stays visible until someone deals with it.
- Customers known betterTheir record fills itself in, exchange after exchange.
- In your toolsSlack, Teams, Sheets, Notion: the summary lands where you are.
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » Don’t take our word for it.Leave your number: Cantya calls you back within 60 seconds and answers the way it would for your customers.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
74 €excl. VAT / mo
888 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 625 min of calls
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Free, plus:
- AI chatbot
- AI Voice Agent
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
165 €excl. VAT / mo
1 980 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 1,600 min of calls
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Essentiel, plus:
- AI chatbot
- AI Voice Agent
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
374 €excl. VAT / mo
4 488 € excl. VAT billed once a year
8,100 credits is about:
- ≈ 4,050 min of calls
- ≈ 8,100 written conversations
- ≈ 2,025 text messages
Everything in Pro, plus:
- AI chatbot
- AI Voice Agent
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Summaries, in plain words.
Another question?An advisor answers or calls you back.Talk to the team
What does a summary contain?
A summary of the exchange, its outcome (appointment booked, callback requested, question answered), the contact, the duration, and the appointment if there is one.
Where do I find a customer’s history?
In the « Conversations » inbox, where each customer has a thread, and on their contact record, with all their exchanges and appointments.
Are written messages in the same history?
Yes. Live chat and messaging conversations join the same thread as calls.
Can I receive summaries in my tools?
Yes. Once your connectors are set up, the summary goes to Slack, Teams, Google Sheets, Notion or by email.
Can my team track what is left to do?
Yes. Each exchange stays « to handle » until your team marks it as handled.
Hear Cantya
Try a call. The summary follows.
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