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Lead qualification
Every prospect who calls is qualified before reaching a salesperson.
Cantya puts your qualification questions to the prospects who call, books a sales appointment in your calendar when the request is ready and sends their answers to your Google Sheets, Airtable or Notion.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Mr GarnierProspect · 40 branchesLive00:37
Hello, we have about forty branches and I’m looking for a solution for our calls.
Certainly. What is your timeline, and who is involved in the decision with you?
Before the end of the quarter. I’m deciding with our operations director.
Thank you, that’s noted. I’ll book you in for Tuesday at 3 pm with our sales team.
Call reportSales meeting booked
- Answers added to Airtable
- Timeline noted: end of quarter
- Tuesday 3 pm in the team’s calendar
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What is lead qualification by phone?
Lead qualification by phone means asking a prospect who calls the questions that show whether their request warrants a salesperson now: their need, the size of their organisation, their timeline, who makes the decision. The answers separate the projects ready to move forward from the contacts that still need informing.
In many sales teams, the first call goes to whoever is free. A salesperson spends twenty minutes with a student writing a dissertation, while a buyer in a hurry leaves a message that nobody listens to before the next day.
Cantya asks your questions, in the order you chose, and applies your criteria. When the request is ready for a salesperson, it books the appointment in the team’s calendar. Otherwise, it notes the need and the timeline for your marketing team. Either way, the call report and the answers arrive in your tracking sheet in Google Sheets, Airtable or Notion.
In practice
How it gets set up
- 01
You write your qualification questions
Need, number of employees or sites, timeline, budget set aside, the caller’s role in the decision. You choose the questions and the answers that matter to you.
- 02
You draw the line between ready and not yet
For example, a project due within three months and led by a decision-maker calls for an appointment, while someone simply watching the market calls for a note to marketing. Cantya assigns no score: it applies your rule.
- 03
Cantya conducts the conversation
It asks the questions as the conversation goes, answers on your offer with what you taught it and rephrases when an answer stays vague.
- 04
The salesperson receives a prepared appointment
The slot is booked in the team’s calendar, and the salesperson receives the call report by email with every answer. The salesperson starts the meeting already knowing what it is about.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- AirtableA record is added to the Airtable base.01
- Google SheetsA row is added to the tracking sheet.02
- Google CalendarThe appointment goes into the calendar, with its reason.03
All connectors
Before and after
What changes against an unfiltered first call
| An unfiltered first call | Cantya | |
|---|---|---|
| Who takes the inbound call | Whichever salesperson is free, whatever the case | Cantya, which qualifies before handing over |
| The questions asked | Each salesperson’s own, in a different order | Yours, in the same order on every call |
| A request that is not ready yet | It takes up a sales slot | It is noted for your marketing team |
| The sales appointment | Set during a call-back, if the prospect picks up | Booked during the call, in the team’s calendar |
| What reaches the tracking sheet | Data entered later, if it is entered at all | The call report and the answers, after the call |
| A prospect calling on a Sunday | They reach voicemail and call a competitor | They are qualified and leave with an appointment |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
What questions does Cantya ask prospects?
The ones you write. Most teams start from the need, the size, the timeline and the caller’s role, then add one or two questions specific to their market. You change them from your account whenever you like.
Who does the prospect book an appointment with?
With your sales team, in the calendar you connected, using the appointment type set for a first conversation. If they want to speak to someone right away, Cantya transfers the call to the number you designated.
Where do the answers go?
To the tool you connected: a row in Google Sheets, Airtable or Notion, an email to the sales team, or a message in Slack or Teams. The call report arrives with the contact details, the answers to the qualification questions and a listening link; the full transcript stays in your Cantya space.
What happens to a prospect who is not ready?
They are not lost. Cantya answers their questions about your offer, notes their need and timeline, and their answers reach your tracking sheet like those of other prospects. Your marketing team picks up the thread at the right time.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.