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- A “by Cantya” mention on the bubble
Telephone answering service
An answering service, without the per-call plan.
Cantya answers in your name, informs the caller with your own answers and books the appointments. You pay for the minutes spoken, not for the calls picked up.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Ms RousseauPatient · appointment and messageLive00:37
Hello, I’d like an appointment, and to leave a note for the doctor about my test results.
I can offer you Tuesday at 9.30 am or Thursday at 2 pm. Which would suit you?
Thursday is perfect. Please tell her I’ve received the results too.
That’s booked for Thursday at 2 pm, and your message will go to the practice with your details.
Call reportAppointment and message
- Thursday 2 pm appointment in the calendar
- Message passed to the practice
- Listening link attached
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What is a telephone answering service?
A telephone answering service takes calls on your behalf: it answers in your name, informs the caller, books appointments and passes on messages. Historically it means operators shared between several clients, billed per call or by the hour, and reachable only within the hours the provider has opened.
The model has a limit anyone who uses it knows: the operator splits the day between practices, garages and agencies. They work from a briefing sheet, and that sheet is redone at every rotation. What makes you distinctive is exactly what goes first.
Cantya only does yours. The greeting, the frequent questions and their answers are written by you, applied word for word, and corrected the day an answer displeases you. What you write on Monday is said identically the following Sunday.
In practice
How it gets set up
- 01
You write the greeting
The exact sentence the caller will hear, with the name of the house. It is read and rewritten from your dashboard, without going through us.
- 02
You list what people ask you
Opening hours, prices, the address, parking, what to bring. Every question gets your answer, and Cantya holds to it.
- 03
It answers and informs
It replies in your words, books the appointment in your calendar and notes whatever falls outside the frame so it reaches you.
- 04
You correct what you dislike
The transcript shows exactly what was said. A badly turned answer is rewritten in a minute and holds from the next call.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- Google CalendarThe appointment goes into the calendar, with its reason.01
- OutlookThe appointment is added to the Outlook calendar.02
- GmailThe call report reaches the team by email.03
All connectors
Before and after
What changes against an outsourced answering service
| An outsourced answering service | Cantya | |
|---|---|---|
| Who picks up | An operator shared between several clients | A reception that handles only yours |
| Your vocabulary | A briefing sheet to relearn at every rotation | Written once, applied on every call |
| Hours | The provider’s opening hours | All year, at any hour |
| Billing | Per call, often with a monthly minimum | On the minutes actually spoken |
| What is left of the call | A sheet filled in by the operator | The full transcript and a summary |
| Commitment | Frequently an annual contract | No commitment, cancel at any time |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Why is the bill lower than an answering service?
Because the unit changes. A forty-second call costs you forty seconds, where a per-call plan bills it as a five-minute one. The rates are public on the Pricing page.
Can we keep our own reception during office hours?
Yes. Many keep the human in the day and give Cantya the overflow, the lunch hour, the evening and the weekend. The conditional forward decides, line by line, who takes the call.
Does Cantya know the vocabulary of my trade?
It starts from a preset built for your sector, which you read through and complete with your own terms. What is missing is added in a sentence, and holds from the next call.
Who can see the transcripts?
You, from your dashboard. They are encrypted, hosted in the European Union and deleted automatically after twelve months.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.