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Transport and logistics
The operations phone rings less, and the rounds leave on time.
Recipients looking for their delivery, shippers who want a quote, drivers asking for a loading bay’s hours: Cantya picks up, answers from your instructions and passes on to the team whatever needs a decision.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Ms GarnierRecipient · missed deliveryLive00:37
Hello, the driver came this morning while I was out. He left a missed delivery card.
I can rebook the delivery. Tuesday between 8 am and 12 pm, or Wednesday afternoon?
Tuesday morning. The reference on the card is 48 213.
Noted: Tuesday between 8 am and 12 pm, reference 48 213. Operations have been told.
Call reportDelivery rebooked
- Tuesday morning in Google Calendar
- Card reference taken down
- Operations alerted in Teams
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What does an AI answering service change for a haulier or a logistics provider?
Transport and logistics are trades where the phone rings mostly for recurring questions: where a delivery has got to, how to rebook a visit, what time the loading bay opens, how to get a quote. Cantya takes these inbound calls, answers from the company’s instructions, books delivery or collection appointments and passes on the rest.
At a haulier, a parcel carrier or a logistics provider, calls come in waves. In the morning, when the rounds leave; at the end of the day, when recipients get home and find a missed delivery card. Operations staff answer between two driver assignments, and every call interrupts a task that needed attention.
Cantya cannot see your TMS or parcel tracking. It answers with what you taught it (loading bay hours, usual lead times, rebooking conditions, documents to show at collection) and, for a specific shipment, takes down the reference and passes it on with the caller’s details. Quote requests arrive with the origin, destination, volume and desired date.
In practice
How it gets set up
- 01
You describe your flows and your instructions
Loading bay opening hours, areas served, usual lead times, rules after a missed delivery, documents to show for a collection. Cantya uses them to answer and invents nothing beyond.
- 02
You open delivery and collection slots
In your calendar, each appointment type has its length and capacity: a home delivery, a loading bay booking for a pallet collection. Cantya only offers free slots.
- 03
A question about a shipment goes with its reference
Tracking or card number, name, address, call-back number. Operations receive a complete request and check in their own tools.
- 04
Quote requests arrive qualified
Origin and destination towns, nature and volume of the goods, desired date, delivery constraints. The summary goes to the sales team by email or as a row in your Google Sheets, and they call back with everything in hand.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- Google CalendarThe appointment goes into the calendar, with its reason.01
- TeamsThe summary is posted in the Teams channel.02
- Google SheetsA row is added to the tracking sheet.03
All connectors
Before and after
What changes for operations
| Calls taken by operations staff | Cantya | |
|---|---|---|
| A recipient out when the driver called | They call back, get an engaged line, call back again | The delivery is rebooked in a free slot |
| Rounds leaving at 7 am | The phone rings during the driver assignments | Calls are taken, the rounds leave |
| A driver asking for a loading bay’s hours | They wait for a dispatcher to be free | They are given the hours and access instructions |
| A transport quote request | Jotted on a scrap of paper, without the volume | Origin, destination, volume and date taken down during the call |
| A parcel the recipient cannot find | An improvised answer to calm the caller | The reference is passed on, with no promise of a time |
| Evening and Saturday calls | Voicemail listened to on Monday | Taken, summarised and passed on at the end of each call |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Can Cantya tell a recipient where their parcel is?
No, it has no access to real-time tracking. It gives the usual lead times you told it, takes down the tracking number and passes the request to operations, who reply with the exact information.
Can delivery appointments be handed over to it?
Yes. In your calendar, you create an appointment type for deliveries, with its length and the number of visits possible in the same slot. Cantya offers free slots, books the appointment, and moves or cancels it if the recipient calls back.
What happens when a driver asks to talk to someone?
Cantya notes the reason for the call, then transfers it to the number you designated, operations for example. If no transfer is set up, it takes a complete message that goes straight to the team.
How are quote requests handled outside office hours?
Cantya also answers in the evening and at weekends. It takes down the route, the goods, the volume and the date, then sends the summary to your tools. Your sales team calls back the next working day with a complete request.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.