Phone
Inbound calls around the clock, and outbound calls to follow up, confirm or ask for a review.
How it works
It picks up. Here is what happens next.
An exchange rarely lasts more than two minutes. On the phone, on your Live chat or by message, here is what Cantya does, step by step.
- Answers within two rings
- 6 languages
- No commitment
Incoming call · +33 6 •• •• •• 12
FR → EN mid-call
CustomerGood evening, are you still taking appointments this week?
CantyaGood evening! I still have Thursday at 6 pm or Friday at 9 am. Which suits you?
CustomerThursday at 6 pm, perfect.
CantyaThursday at 6 pm, noted. I am adding the appointment to the calendar.
Rooted in Nouvelle-Aquitaine
They trust Cantya
The exchange, step by step
Four stages, in every exchange.
The same sequence on the phone, on the Live chat and by message.
- 01
It answers, right away.
Within two rings on the phone, within seconds on the chat and by message. Day and night, weekends included. The greeting names your business, never a voicemail.
- 02
It understands the request.
It knows your services, your hours and your rules, described once. It answers frequent questions in your words.
- 03
It acts.
It books an appointment, takes down a callback request or transfers to the right person. You set the rules in advance.
- 04
It leaves a trace.
Every exchange is summarised, with the transcript and the key points, then sent to your tools: calendar, email, Slack, Teams, spreadsheet.
Phone, chat and messages
One AI. The same answers everywhere.
You describe your business once. Cantya uses it on every channel, with the same tone and the same report.
Live chat
Answers your website visitors, collects their details and offers a callback.
AI WhatsApp
WhatsApp, Messenger, Instagram and Telegram, where your customers already write.
What few can do
It follows your customer’s language.
As soon as the customer switches language, Cantya carries on in theirs, without comment. The report, however, stays in French for your team.
- FR
- EN
- ES
- DE
- IT
- RO
When a human is better
It puts the customer through when they ask.
If the customer asks for someone, Cantya transfers the call to the line you chose, with the context. On the chat or by message, it alerts your team and offers a callback. Nobody has to repeat their request.
CustomerCantyaYour team
Getting started
Three steps, and Cantya answers for you.
- 01
You describe your business
Services, hours and the way you answer, in about twenty minutes, once. A template already filled in for your trade is the starting point.
- 02
You set the rules
Who receives transfers, when, what to note, and what must never be promised. You review the greeting.
- 03
You connect your channels
A dedicated number or forwarding from your current line, a small snippet of code for the Live chat, the connection of your messaging accounts. No development.
- Free self-service setup
- Full installation by our team on quote
- Your number stays the same
Real situations
Five exchanges, and what is left of them.
“Good evening, are you still taking appointments this week?”
Cantya offers two free slots. The customer picks one, and it is added to the calendar.
Appointment booked“Roughly how much would that cost?”
Cantya does not price a quote. It takes down the request, the description and the number so you can call back.
Quote request passed on“Are you open on Saturdays?”
Opening hours, address, payment, access: the answer goes out within seconds, on WhatsApp as on the phone.
Answered in 40 seconds“It’s urgent, there’s a leak.”
The emergency triggers a transfer according to your rules. If nobody picks up, Cantya takes the message and alerts you.
Transferred to the on-call team“Sorry, do you speak English?”
Cantya carries on in English and notes the request in French for your team.
Request noted in FrenchEnter your number, Cantya calls you within a minute.
GDPR compliant. In every exchange.
Read the privacy policy- Hosted in the EUData encrypted in transit and at rest.
- GDPR compliantProcessors bound by the European Commission’s standard contractual clauses.
- The AI introduces itselfFrom the very first sentence, as the EU AI Act requires.
- No commitmentCancel at any time, from your customer area.
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » Don’t take our word for it.Leave your number: Cantya calls you back within 60 seconds and answers the way it would for your customers.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Live chat
Your team answers live.
0 €for life
No payment card, no commitment.
Unlimited conversations
- Your team answers live
- 1 website, a chat window in your colours
- Shared inbox
- No automatic replies by the AI
- A “by Cantya” mention on the bubble
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Do we need to change our phone system or number?
No. Cantya connects to a Cantya number or to your existing phone system, as overflow or full time.
Does Cantya understand the vocabulary of our industry?
Yes. You describe your services and your rules, and Cantya answers with the right words, in the caller’s language.
Does it connect to our tools?
Cantya reads your availability and writes your appointments and call summaries through native integrations or API: calendar, CRM, team messaging.
Is the data stored in the EU?
Yes. Our servers are in the European Union and your data is hosted there, encrypted in transit and at rest. Voice processing handled by providers outside the EU is covered by the European Commission’s standard contractual clauses: the details are in our privacy policy.
How do I install Cantya on my site and messaging apps?
A small snippet of code to paste on your site for the chat, and a connection to your WhatsApp, Messenger, Instagram or Telegram accounts. Our team supports you during setup.
What if the AI doesn’t know the answer?
When in doubt, it offers a callback or transfers the call to a member of your team, with the context of the conversation.
What is the benefit of paying yearly?
You pay for 10 months instead of 12: 2 months free, with the same volumes every month.
Can I stop whenever I want?
Yes, there is no commitment. You can stop from your customer area.
Hear Cantya
The simplest thing is to hear it.
Enter your number, Cantya calls you within a minute. Free, no sign-up.
Or book a demo with an expert- No commitment
- Hosted in the EU
- Free setup