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- 1 website, a chat window in your colours
- Shared inbox
- No automatic replies by the AI
- A “by Cantya” mention on the bubble
Virtual phone system
A phone system that answers, instead of directing.
Cantya picks up in place of your phone system, understands the request and books the appointment. No box to install, no number to change.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Ms LefèvreCustomer · delivery questionLive00:37
Hello, could you put me through to the delivery department? It’s about a delivery date.
I can probably help you directly. Which town are you in?
Villeurbanne. I wanted to know which day you deliver in my area.
Our rounds cover Villeurbanne on Tuesdays and Fridays, in the morning.
Call reportQuestion answered
- Answer taken from your FAQ
- No transfer needed
- Summary sent to Slack
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What is a virtual phone system?
A virtual phone system replaces the box sitting in your office with a hosted service that receives calls, distributes them and forwards them. There is no hardware to install and no line to wire: the number lives with the carrier, and the routing rules are set from a browser.
Most virtual systems stop there: they route. The call reaches one handset, then a second, and if nobody picks up it ends in a voicemail box. The system has done its job, and the call is lost all the same.
Cantya takes the floor above. It answers itself, listens to the request, answers the questions you have given it the answers to, books the appointment in your calendar and transfers only what genuinely needs a person. Routing is still there; it becomes the last resort rather than the only move.
In practice
How it gets set up
- 01
You keep your number
By porting it, or by a plain forward from your current line. What your customers saved in their phones goes on working.
- 02
You describe how you answer
The greeting, your opening hours, the questions that keep coming back and their answers. You write it, word for word, from your dashboard.
- 03
Cantya answers within two rings
It replies, books an appointment or notes a request. On what it does not know, it transfers or takes the message, according to the rule you set.
- 04
You read back what was said
Every call leaves a written summary, the full transcript and the caller’s number. Nothing to listen back to in order to know what was asked.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- SlackAn alert goes to the team’s channel.01
- Google CalendarThe appointment goes into the calendar, with its reason.02
- GmailThe call report reaches the team by email.03
All connectors
Before and after
What changes against a traditional phone system
| A traditional phone system | Cantya | |
|---|---|---|
| Getting started | A box, cabling, an engineer on site | A call forward, about ten minutes |
| What it does with the call | It points it at a handset. If nobody picks up, it rings out | It answers, understands the request and deals with it |
| Outside opening hours | A hold message, then voicemail | The same reception at six in the morning as at two in the afternoon |
| Keypad menu | Press 1 for appointments, press 2 for… | The caller speaks. They press nothing |
| What it leaves you | A call log | A written summary, the transcript, the appointment booked |
| Billing | Per handset, per month | On the minutes actually spoken |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Do I have to change my number?
No. You port your number to us, or you leave it where it is and switch on a forward to the Cantya line. Either way, the caller dials the number they know.
Does it work with the PBX we already have?
Yes, through a conditional forward: your handsets ring first, and Cantya takes the call after three rings or when nobody answers. Your installation does not move.
How many calls can it take at once?
Several, with no queue: two calls arriving in the same second are both taken. How many run in parallel depends on your plan.
What happens if it does not understand the request?
It says so, and applies the rule you chose: transfer to a number you name, or take the message and bring it to you. It does not invent an answer.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.