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E-commerce
Your customers call before they buy. Someone answers them.
Cantya picks up your online shop’s line, answers on sizes, delivery and returns, and keeps pace when the sales or Black Friday send calls climbing.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Ms GarnierCustomer · size before orderingLive00:37
Hello, I’m looking at the linen jacket on your website. How does it fit?
It comes up a little large: our size guide suggests taking one size down.
All right. And if it doesn’t fit, can I send it back easily?
Yes, you have thirty days, and the return label downloads from your account.
Call reportBuyer reassured
- Answer taken from the size guide
- Summary posted in Slack
- Call logged in Google Sheets
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What does Cantya change for an e-commerce shop?
For an online shop, Cantya is the phone line that picks up customer calls before and after a purchase. It answers on sizes, lead times, delivery and returns from what the e-commerce team has given it, in six languages, and keeps up with the sales without extra staff.
A customer who calls an online shop often has their bank card in hand. They are torn between two sizes, or want to know whether the parcel will arrive before Saturday, or how a return works. If nobody picks up, they do not leave a message: they close the tab, or buy elsewhere.
Cantya answers these calls with your own texts: size guide, delivery terms, returns policy, answers from your help centre. For a specific order, it takes down the number and the question, then the summary goes to your customer service tool. During the sales or Black Friday, calls arriving at the same time are all picked up.
In practice
How it gets set up
- 01
You give it your help pages
Size guide, delivery costs and times, return and exchange conditions. The texts already published on your website are enough to start.
- 02
You prepare each promotion
Before the sales, you add what changes: dates, longer shipping times, return conditions for sale items. Cantya gives them to callers for as long as you leave them in place.
- 03
Cantya answers before and after the purchase
It advises from your product pages, explains the returns procedure and takes down the order number when the question concerns a specific parcel.
- 04
Requests reach your support team
The summary and a listening link go to the support inbox through Gmail, or to the team’s Slack channel. A customer who wants to talk to someone is transferred to the number you chose.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- TeamsThe summary is posted in the Teams channel.01
- Google SheetsA row is added to the tracking sheet.02
- SlackAn alert goes to the team’s channel.03
All connectors
Before and after
What changes for your shop’s phone line
| An online shop with no extra help on the phone | Cantya | |
|---|---|---|
| A call just before buying | Ringing out, basket abandoned | An answer on size or delivery, straight away |
| Black Friday week | Temporary staff to recruit and train | Every call picked up in parallel |
| A German or Spanish customer | A laboured exchange, then an email in English | An answer in their language, one of six |
| A return request | The procedure explained aloud every single time | The procedure given exactly as you wrote it |
| An order shipped but not received | A rushed search, or a promised call back | The order number taken and passed to support |
| A call at 10 pm, service closed | Voicemail, then a customer who never calls back | The question settled, or noted for the next day |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Can Cantya recommend a size?
Yes, from the size guide you gave it, for example “this style runs small”. It does not guess: if the guide says nothing about an item, it tells the customer so and notes the question for the team.
How do we prepare for the sales or Black Friday?
From your dashboard, you update the information specific to the period: dates, shipping times, conditions for sale items. There are no temporary staff to recruit, and every call is picked up, even when several arrive at once.
We sell abroad. Which languages does Cantya answer in?
French, English, Spanish, German, Italian and Romanian. It answers in the caller’s language from the same information, and the summary reaches your tools like any other call.
What happens when a customer calls about a return?
Cantya explains the procedure as you described it: time limit, condition of the item, label, return address. If the case falls outside your conditions, it notes the order and the reason for your customer service, which decides.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.