Transferring a call to a person
Some calls no reception should handle alone. The person ringing only has to ask.
Updated September 14, 2026
The transfer, decided in advance
A transfer follows a rule you set before the call: a subject, a time of day, a keyword, a named person. When the rule fires, the call goes to the line you named, and all the caller hears is that they are being put through.
Set what happens when nobody picks up at the other end, too. A transfer ringing into the void is worse than a message taken properly: Cantya can take the call back and note the request rather than letting it be lost.
Which line the call goes to
A transfer reaches the number you named for it. If you named none, the call goes to your business contact number — so that a caller asking for somebody always finds a line, even before you have set anything up.
That number has nothing to do with your carrier’s call forwarding. Forwarding diverts the line before Cantya picks up; a transfer is decided during the conversation, once the request has been understood. If neither destination is filled in, Cantya does not promise a transfer it cannot make: it takes the message and passes it on to you.
Frequently asked
- Who decides on the transfer?
- The caller does, by asking for it during the conversation. Cantya recognises the request and hands the call to the line you set, with nothing for them to dial and no need to ring back.
- Can it transfer to a mobile?
- Yes. The destination can be a landline, a mobile, or several numbers tried in the order you set.
- What happens if nobody picks up at the other end?
- Settle that in advance: rather than let the call ring into the void, Cantya takes the call back and notes the request. The summary and the transcript reach you as they do for any other call.
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