What happens when the question was not anticipated?

Cantya does not fill the silence. Depending on the rule you set, it offers a call-back, takes the message, or transfers the call.

Does everything have to be filled in before starting?

No. The template for your trade arrives already filled in, and you adjust it while listening to the first calls. They will tell you what is missing more reliably than a blank page.

How many questions should I plan for?

Fifteen or so covers most of the volume in most trades. Beyond that the gain becomes marginal, and it is better to add them as you hear them.

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Teaching it your answers

Cantya answers with what you told it. The quality of the answers is therefore decided entirely here.

Updated September 2, 2026

Start from the questions you really get

The temptation, filling in this screen, is to write the questions you would like to receive. The right ones to put in are the ones you actually get, including the most humdrum: where to park, how late you are open, whether you take cards, how long a job takes.

Those questions are what makes the volume. On a small-business reception, half the incoming calls are thirty-second enquiries, and they are precisely the ones it pays most to stop taking yourself.

Write the way you speak

Answer in the wording you would use on the phone, not the wording of a brochure. If you would say « we can squeeze you in on Thursday », write it that way. Cantya picks up your register, and the right register reassures more than a perfect sentence.

Keep the vocabulary of your trade when it is also your customers’, and translate it when it is not. A garage customer says « the service », rarely « the manufacturer’s periodic maintenance schedule ». The two can live side by side: the first to answer with, the second to understand with.

Say what must never be promised

This is the part people fill in least and that saves the most trouble. A lead time you do not always keep, a price that depends on an inspection, an availability that is not yours to decide: note them as forbidden, and Cantya will offer a call-back rather than an answer.

A well-placed prohibition beats a rough answer. The caller told that someone will check and ring back does not feel badly received; the one given a figure that turns out to be wrong does.

Frequently asked

What happens when the question was not anticipated?: Cantya does not fill the silence. Depending on the rule you set, it offers a call-back, takes the message, or transfers the call.
Does everything have to be filled in before starting?: No. The template for your trade arrives already filled in, and you adjust it while listening to the first calls. They will tell you what is missing more reliably than a blank page.
How many questions should I plan for?: Fifteen or so covers most of the volume in most trades. Beyond that the gain becomes marginal, and it is better to add them as you hear them.

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