Your data and the GDPR
You are handing your line to a company you have never met. Here is what sits behind it.
Updated September 2, 2026
Where the data lives
Our servers are in the European Union and your data is hosted there, encrypted in transit and at rest. That covers the calls, their transcripts, the appointments and the records of your callers.
Part of the voice processing is entrusted to providers outside the Union. Those transfers are framed by the European Commission’s standard contractual clauses, and the list of those sub-processors is in our privacy policy, which is the authoritative document.
Who is responsible for what
You are the controller for your callers’ data: they are your customers, and the purpose is yours. We are the processor within the meaning of the regulation, and the data processing agreement that formalises it is available from your account.
In practice, two obligations stay yours. Informing your callers about the processing and, if you switch on audio recording, about that in particular. And answering the access or erasure requests they send you, which the export and deletion features in your account let you do.
Frequently asked
- Are my calls used to train a model?
- No. Your content is not used to train any model, neither by us nor by our providers, and that undertaking is in the contract.
- Do I have to tell my callers about recording?
- If you switch on audio recording, yes: the information is owed. The transcript alone falls under the general information about processing, which your greeting or your privacy policy can carry.
- Can I get a signed data processing agreement?
- Yes, it is available from your account and can be signed online.
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