The caller’s language
You choose the language of the pick-up. The caller chooses the language of everything after it.
Updated September 2, 2026
How the switch happens
The pick-up happens in the language you set. If the caller answers in another one, Cantya switches from the very next line and holds the rest of the call in it. Without announcing the change, without asking for confirmation. If they switch again, so does it.
Six languages are covered: French, English, Spanish, German, Italian, Romanian. The switch is not a keypad menu or a separate queue: it is the same call, with no transfer and no wait.
What you get afterwards
What Cantya notes down for you stays in the language the caller said it in. A name, an address, a part number gain nothing from translation, and translation is exactly where they get mangled.
The summary of the call, on the other hand, reaches you in the language of your account. So you read in English what a caller asked in Italian, with their own words kept where they matter.
Frequently asked
- Do the languages have to be switched on one by one?
- No. The switching is available without any setting. The only thing you choose is the language of the pick-up.
- What if the caller speaks a language that is not covered?
- Cantya stays in the pick-up language and applies your fallback rule: take a message or transfer, whichever you chose.
- Can the greeting be bilingual?
- It can, but it is rarely a good idea: it doubles the length of the first sentence for everybody, when the switch settles the matter on its own.
This page did not answer?
Write to us and say what you were looking for. Questions that keep coming back end up becoming another page here.
Contact us