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B2B services
Your switchboard screens, qualifies and passes on, even when the team is out with clients.
Cantya picks up your services company’s calls: prospects discovering your offer, contract customers reporting an incident, partners looking for a contact. Every call ends as a complete message or a transfer.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Mr RousselContract customer · breakdownLive00:37
Hello, the air conditioning in our server room has been down since this morning. We need someone fast.
I’m taking the request. What is your company name and the address of the site concerned?
Arvel, 12 rue des Forges in Nanterre. Usually it’s Mr Blanc who comes out.
Noted, with the urgency and Mr Blanc’s name. The request has gone to the field team.
Call reportCallout requested
- Request logged in Google Sheets
- Alert posted in Teams
- Email sent to the team
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What does Cantya do for a B2B services company?
For a B2B services company (IT services firm, consultancy, agency, facilities management), Cantya runs the switchboard. It qualifies inbound prospects, records repair requests from contract customers, answers on your offers and passes every call to the team as a complete message, or transfers it when the caller asks for someone.
In a services company, the people who could pick up are rarely in the office. Consultants are on assignment, engineers on site, project managers in client meetings. Yet the switchboard receives very different calls: a prospect who wants a quote, a customer reporting an incident, a job applicant, a supplier, a sales call to turn away.
Cantya tells these calls apart and takes down what is useful for each. For a prospect: the company, the need, the size of the project, the deadline. For a contract customer: the site, the nature of the problem, its urgency, the contact on site. Everything goes to your tools with the summary and a listening link, and your team decides what happens next.
In practice
How it gets set up
- 01
You describe your offers and your contracts
What you sell, to whom, in which area, and what your maintenance or support contracts cover. Cantya relies on this text to answer and to ask the right questions.
- 02
You list what it must take down
For a prospect, a contract customer or a supplier, the information to gather. Your team thus receives requests that are comparable from one call to the next.
- 03
Cantya sorts calls as it picks up
It works out who is calling and why, answers on your offers, books a discovery meeting in your calendar or records the repair request. Sales calls get a polite, brief answer.
- 04
The message reaches the right person on your side
The summary goes to your support channel in Slack or Teams, to the support email address or to a tracking sheet. That is where you route it to the right person.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- SlackAn alert goes to the team’s channel.01
- TeamsThe summary is posted in the Teams channel.02
- AirtableA record is added to the Airtable base.03
All connectors
Before and after
What changes for your switchboard
| A switchboard run between two assignments | Cantya | |
|---|---|---|
| A prospect calling with no contact at your company | They ask for “someone in sales” and wait for a call back | Need, project size and deadline taken down, meeting booked |
| A contract customer reporting an incident | A voice message heard on returning from an assignment | Site, problem and urgency noted, request passed on |
| A cold sales call | It ties up whoever picks up | A short answer, and the conversation ends there |
| A caller looking for a specific consultant | Transferred from one extension to another | A complete message to your team, or a transfer if they ask |
| The record of the call | A sticky note, or nothing | Summary and listening link in Teams, Slack or your sheet |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Can Cantya tell a prospect from a customer?
It asks when it is unclear, then takes down the information set for each case. The summary states which type of call it was.
What happens when a caller asks for a consultant by name?
Cantya notes the name asked for and the reason in a complete message. If the caller insists on talking to someone right away, the call is transferred to the number you designated.
Is an urgent repair request flagged as such?
Yes, the urgency described by the customer appears in the summary. It reaches the tool you connected, Teams, Slack or the support email address for example, where your team sees it.
Can it book a discovery meeting with a prospect?
Yes. You create an appointment type for this first conversation, and Cantya offers the prospect a free slot in your Google or Outlook calendar.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.