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Commercial property
Occupiers report, your property managers receive complete requests.
Repair requests, viewings of available space, calls from tenants and contractors: Cantya picks up for your buildings, day and night, and passes on each request with its location.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Mr BenaliOccupier · leak in the officesLive00:37
Hello, we have a leak in the ceiling of our offices, on the third floor of tower B.
Noted: tower B, third floor. Is the water reaching any sockets or electrical equipment?
No, it’s dripping into a bucket for now. I’m in facilities, on this number.
Passed to the management team with your number, noting that no equipment is affected.
Call reportRepair requested
- Tower B, 3rd floor, location noted
- Request flagged in Teams
- Summary added to Google Sheets
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What does an AI answering service do for a building manager?
Commercial property: property managers, managing agents, property companies and agency networks receive calls from occupiers, contractors and prospective tenants. Cantya takes these inbound calls, records repair requests with their location, books viewings of available space and answers routine questions about the buildings, at any hour.
An office building generates calls all day: a jammed car park door, air conditioning down on the second floor, a contractor asking for the access hours to the plant room, a company that wants to view a floor. At a manager who looks after dozens of buildings, these calls arrive on a single line, often during an inspection or a site meeting.
Cantya asks for what is needed to act: the building, the floor, the occupying company, the nature of the problem and how urgent it is. The request goes to your tools in a form the team can deal with without calling back. Outside office hours, it gathers the same information, gives the on-call number you entrusted to it for emergencies, or transfers the call if the person asks to talk to someone.
In practice
How it gets set up
- 01
You describe your portfolio and its rules
Buildings and addresses, access hours, what falls to the occupier or the owner, on-call number. Cantya relies on it to ask the right questions.
- 02
Every repair request is located
Building, floor, occupying company, description of the problem, degree of urgency, contact on site. The summary reaches the management team by email, with a link to listen to the call.
- 03
Floor viewings are booked by phone
You create an appointment type for viewings, with its length and the travel time to leave afterwards. Cantya books the viewing in your calendar, and moves or cancels it on request.
- 04
At night and at weekends, nothing gets lost
Cantya gathers the request as it does by day. For an emergency, it gives the on-call number you set up; the rest waits for the team in your tools.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- TeamsThe summary is posted in the Teams channel.01
- Google SheetsA row is added to the tracking sheet.02
- GmailThe call report reaches the team by email.03
All connectors
Before and after
What changes for a building manager
| A shared management line | Cantya | |
|---|---|---|
| A leak reported at 6.30 pm | A voice message with no floor or company name | Building, floor, company and urgency taken down |
| A company wanting to view a floor | Called back the next day, if it left a number | The viewing is booked in your calendar during the call |
| A contractor asking for access hours | They wait for a manager to pick up | They are given the hours and instructions you wrote |
| Requests for the same building | Scattered across emails, notes and mobiles | One summary per call, sent to your tools |
| An emergency on a Sunday | The agency’s answering machine | The on-call number is given, the request passed on |
| An occupier chasing their request | Nobody knows who took it | The follow-up is noted and passed to the team |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Can Cantya take requests for several buildings?
Yes. You give it the list of your buildings with their addresses and particular features. It asks which site is involved, then the floor, the company and the nature of the problem. Every request reaches the team with its location.
How are emergencies handled at night?
When the caller describes an emergency, Cantya gives them the on-call number you provided. If they ask to talk to someone, the call is transferred to the number you designated. Either way, the summary goes straight to your tools.
Can it organise viewings of space to let?
Yes, if viewings go through your calendar. It answers general questions about a floor from the sheet you wrote (area, floor, availability date), then books the viewing in a free slot. Rent and terms are discussed with your team.
Can contractors call this number too?
Yes. A contractor looking for access hours, a delivery address or an on-site contact gets the information you provided. A job report or a question about an order is noted and passed to the team.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.