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Hospitality and tourism
Reception closes at 10 pm. The phone keeps answering.
Cantya takes your property’s calls at night, at weekends and at check-out time. It informs travellers in their language, notes booking requests and transfers when a guest wants to talk to reception.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Mr MartinGuest · late arrivalLive00:37
Good evening, we’re arriving around 11.30 pm tonight. Will reception still be open?
It closes at 10 pm, but a late arrival is possible. What name is the booking under?
Martin, two nights. And can we park on site with a trailer?
The car park takes trailers. I’ve noted your arrival around 11.30 pm, and the team knows.
Call reportLate arrival noted
- Summary posted in Slack
- Arrival added to Google Sheets
- Copy sent to Gmail
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What does Cantya change for hospitality and tourism?
In hospitality and tourism, Cantya picks up the calls of a hotel, a residence or a tourist office at any hour and in six languages. It answers practical questions, takes booking requests or points to your booking link, and passes every call to the team as a written summary.
At reception, the phone rings at the worst moment: during morning check-outs, when three guests are waiting at the desk, or at midnight when the night porter is doing the rounds. Most of these calls are about the same things. Arrival time, parking, pets, breakfast, the shuttle from the station.
Cantya answers these questions with what you wrote for it, in French, English, Spanish, German, Italian or Romanian. For a booking, it cannot see your property management system: it takes down the dates, the number of people and the contact details so the team can confirm, or it gives the traveller the address of your online booking page.
In practice
How it gets set up
- 01
You write the phone welcome booklet
Reception hours, parking, pets allowed or not, breakfast, access from the station, published cancellation terms. What your guests ask most often, written once.
- 02
You say where a room is booked
The address of your online booking page, and the details to take down when the traveller prefers to go through the team: dates, number of people, room type wanted.
- 03
Cantya answers in the traveller’s language
The caller speaks English or German, Cantya answers in their language, day or night. The summary, however, is written for your team.
- 04
Reception takes over in the morning
Late arrivals, booking requests, questions left open: everything reaches your tools, with the summary of each call and a link to listen to it.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- SlackAn alert goes to the team’s channel.01
- Google SheetsA row is added to the tracking sheet.02
- GmailThe call report reaches the team by email.03
All connectors
Before and after
What changes for your reception
| A reception desk alone on the phone | Cantya | |
|---|---|---|
| The phone during morning check-outs | It rings while a guest is settling their bill | The call is taken, reception stays at the desk |
| A traveller calling in German | We do our best, sometimes in rough English | Cantya answers them in German |
| A question about pets or parking | Repeated twenty times a day at the desk | Answered from your written conditions |
| A call at 1 am | The night porter picks up, or nobody does | The call is taken and the late arrival noted |
| A booking request outside opening hours | Voicemail, then the guest books elsewhere | Dates and contact details taken, or booking link given |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
Can Cantya confirm that a room is free?
No. It does not read your property management system. It takes down the dates, the number of people and the contact details so the team can confirm, or it gives the address of your online booking page.
Which languages does it answer travellers in?
French, English, Spanish, German, Italian and Romanian. It follows the caller’s language, and the summary stays readable by your team.
Can a guest ask to talk to reception?
Yes. Cantya transfers the call to the number you designated, reception or the night porter. If nobody picks up, it takes a complete message with the name, the dates of stay and the request.
Can a tourist office use it too?
Yes. Opening hours, guided tours, access to sites, the season’s events: Cantya answers on what you supplied, and can book an appointment for a group visit if you manage a calendar.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.