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Energy and utilities
On the day of an outage, every customer who calls gets an answer.
Area outage, faulty appliance, contract or bill question: Cantya takes several calls at once, gives the information you published and passes on every report, address included.
- Hosted in the EU
- GDPR compliant
- 6 languages
- 24/7
Ms RocheCustomer · heat pump faultLive00:37
Hello, my heat pump went into fault mode overnight. The screen shows E05.
I’m noting code E05. An engineer can come on Wednesday morning or Thursday afternoon.
Wednesday morning. It’s 12 rue des Lilas, in Valence.
Booked: Wednesday between 8 am and 12 pm, 12 rue des Lilas. The fault code goes with the visit.
Call reportVisit scheduled
- Wednesday morning in Google Calendar
- Code E05 noted for the engineer
- Team alerted in Slack
Sent to
Rooted in Nouvelle-Aquitaine
They trust Cantya
The question you are asking
What does an AI answering service change for an energy supplier or an installer?
Energy and utilities cover energy suppliers, solar and heat pump installers, water distributors and municipal utilities. Their phone lines saturate during an incident and stay busy the rest of the time. Cantya answers contract questions, books engineer appointments and passes fault reports to the team.
A water cut across a neighbourhood, a storm that knocks out inverters, a cold snap that puts heat pumps into fault mode: within minutes, many customers call for the same reason. The line is engaged, they call back, and the team spends the morning repeating the same information instead of dealing with the incident.
Cantya takes several calls at once. When you have described the current incident in your dashboard, it gives that information to every caller and notes the affected addresses. The rest of the time, it answers routine questions about a contract or a bill from your explanations, without stating any amount, and books engineer visits in your calendar.
In practice
How it gets set up
- 01
You write the everyday answers
Reading a bill, payment schedule, cancellation, steps when moving in, warranties on an installation. Cantya answers in your words, without quoting any amount.
- 02
You flag the current incident
From your dashboard: area affected, nature of the outage, estimated restoration time if you have one. Cantya gives it to those who call about it, until you remove the information.
- 03
Every fault report arrives located
Address, type of equipment, message or code displayed, since when, contact details. Your technical team receives a usable report and can set its priorities.
- 04
Engineer visits go into the calendar
Commissioning, annual servicing, repair: each type of job has its length and capacity. Cantya offers the free slots and can also move or cancel a visit.
Connectors
What lands in your tools, call after call.
For this scenario, here is where Cantya files what it did. The other connectors plug in the same way, in two clicks from your workspace.
- Google CalendarThe appointment goes into the calendar, with its reason.01
- SlackAn alert goes to the team’s channel.02
- GmailThe call report reaches the team by email.03
All connectors
Before and after
What changes for the customer line of a supplier or an installer
| A customer line run by the team | Cantya | |
|---|---|---|
| The first fifteen minutes of an outage | Most callers hear the engaged tone | Several calls taken at once, with the same information |
| A faulty appliance on a Sunday | A voicemail message, without the error code | Address, equipment and code taken down, passed to the team |
| A question about an energy bill | The customer waits while someone looks for their file | The general explanation is given, the specific case passed on |
| A servicing visit to arrange | One call back, then a second to confirm | The slot is booked in your calendar during the call |
| Reports of the same fault | Scattered across voicemail, notes and emails | One summary per call in your tools, address included |
They use it every day
What our customers say about it.
« J’ai mis Cantya en place pour gérer le SAV de ma boutique et franchement, ça m’enlève une bonne charge. Je m’y retrouve beaucoup mieux dans les demandes clients et je passe moins de temps dessus. » « On utilise Cantya pour prendre le relais sur nos appels quand on est déjà en intervention ou qu’on ne peut pas décrocher. C’est vraiment pratique, on évite de perdre des appels et nos clients ont toujours une réponse. Ça nous soulage beaucoup au quotidien. » « Nous utilisons ce service pour la relance de nos impayés et nous en somme très satisfaits. Un vrai gain de temps au quotidien, avec des retours positifs et une gestion beaucoup plus efficace. » « Je suis ravie de l’usage Canthya qui me permet de proposer un service conseil adapté à nos client architectes. Je conseille l’outil !! » « Très bonne expérience avec Cantya ! Service pratique, efficace et simple à utiliser. L’équipe est professionnelle, réactive et à l’écoute. Je recommande sans hésiter ! » GDPR compliant. On every exchange.
Read the privacy policy- Hosted in the European UnionData encrypted in transit and at rest.
- The AI identifies itselfIn the first sentence, on inbound and outbound calls alike, as the EU AI Act requires.
- Immediate opt-out“Don’t call me again” goes straight onto a list shared by all your campaigns.
- Every exchange loggedTranscript, outcome and follow-up: who, when, what.
Legal calling hours : Outbound calls Monday to Friday, 10 am to 1 pm and 2 pm to 8 pm. · Supervised subprocessors : Processing outside the EU is covered by the European Commission’s standard contractual clauses.
Pricing
Your AI agent from 24 € a month
Live chat is free for life: your team answers. With the AI chatbot, Cantya answers for you 24/7, and you add the AI voice agent or AI WhatsApp whenever you like. No commitment.
Essentiel
To get started gently.
2 months free
24 €excl. VAT / mo
288 € excl. VAT billed once a year
400 credits is about:
- ≈ 400 written conversations
- ≈ 100 text messages
Everything in Free, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Pro
For a busy business.
2 months free
65 €excl. VAT / mo
780 € excl. VAT billed once a year
1,250 credits is about:
- ≈ 1,250 written conversations
- ≈ 313 text messages
Everything in Essentiel, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Premium
For a high volume of conversations.
2 months free
149 €excl. VAT / mo
1 788 € excl. VAT billed once a year
3,200 credits is about:
- ≈ 3,200 written conversations
- ≈ 800 text messages
Everything in Pro, plus:
- AI chatbot
Optional
The AI answers for you, and you can take over whenever you like.
Credits are shared according to your use, between calls and written messages. Never cut off: the AI voice agent always picks up, and the AI chatbot switches back to Live chat once the credits are used up.
Frequently asked questions
Everything you need to know.
Another question?Our team will answer, with your use cases in front of them.Talk to the team
How does Cantya keep customers informed during an outage?
You describe the incident in your dashboard: area affected, nature of the outage, estimated return if you have one. Cantya gives this information to everyone who calls about it, notes their address and passes the report to the team.
Can it answer on the amount of a bill?
No. It explains how to read a bill, what the lines correspond to and when payments fall due, if you wrote it down. For a specific amount or a dispute, it notes the customer reference and passes the request on.
Can an installer hand it the commissioning visits?
Yes. You create one appointment type for commissioning, another for servicing or repair, each with its length and the travel time to leave afterwards. Cantya offers the free slots in your calendar, and moves or cancels a visit at the customer’s request.
What happens if the caller wants to talk to an engineer?
Cantya notes the address and the reason, then transfers the call to the number you designated. If no transfer is set up, it takes a complete message that goes straight to the team.
See also
Other solutions
Your industry
The next call gets answered.
Show us your calls and we will show you what Cantya would do with them, or try it yourself in a minute.