OutboundCantya also calls your customers · reviews, follow-ups, confirmationsSee how →
Talk to the teamHelp
Log in
All connectors
Outlook connector

Appointments booked over the phone land in your Outlook calendar.

Cantya answers, checks your Microsoft 365 availability, offers a time and adds the appointment to Outlook, in between your Teams meetings. Nothing to copy out by hand.

Create my account
Mr GarnierClient · call at 12:40 pm, lunch break
  1. Hello, I’d like an appointment with Ms Lefort to prepare my annual review. Ideally in the afternoon.
  2. Let me check the calendar. Tuesday at 2 pm or Thursday at 4 pm, which suits you?
  3. Tuesday at 2 pm, that’s fine.
  4. You’re booked: Tuesday at 2 pm, under Mr Garnier. See you Tuesday!
OutlookThis week
MonTueWedThuFri
13:0014:0015:0016:0017:00
BusyBusyBusyBusyBusyBusyBusyReview meeting: Mr Garnier14:00–15:00Teams meeting16:00–17:00

Teams meeting · 16:00–17:00
Added by you in Outlook

You add a Teams meeting on Thursday at 4 pm: the next caller will not be offered that slot.

What does Cantya’s Outlook connector do?

The Outlook connector links Cantya’s AI phone answering to the primary calendar of a Microsoft 365 work account. During a call, Cantya checks your availability so it only offers free slots, then adds the agreed appointment to Outlook with the caller’s name and the reason for the call.

In a business that runs on Microsoft 365, the Outlook calendar is already the reference schedule: Teams meetings, travel, time off. An appointment taken over the phone and noted somewhere else ends up clashing with one of them.

With the connector, the appointment lands in the same place as the rest of your week, and a slot already taken in Outlook is never offered. If a customer calls back to move or cancel, Cantya updates the event in the same way.

What Cantya reads

  • Your availability, not your meetingsCantya asks Microsoft 365 for the busy times on your primary calendar each time it looks for a slot. The content of your meetings is not used.
  • Busy, tentative, out of officeAn accepted meeting, a slot marked tentative or an out-of-office block the time. Only what is marked free can be offered.
  • Combined with your rulesCantya matches the calendar against your opening hours, your exceptional closures, the length of each appointment type, the buffer and the minimum notice before an appointment (two hours by default). Offers cover the next fourteen days.

What Cantya writes

  • One event per appointmentSubject in the form « Type: Caller’s name », for example « Review meeting: Mr Garnier ». In the body, « Appointment booked via Cantya » and the reason given on the phone.
  • Shown as busyThe event blocks the time, for Cantya as well as for the colleagues who check your availability before inviting you.
  • Changes asked for on the phoneA customer who calls back to move or cancel: the event is moved or deleted in Outlook.

Setup

Connecting it takes two minutes.

  1. 01Open your settings

    In your Cantya workspace, under Integrations. Only the account owner can connect a calendar.

  2. 02Connect Outlook

    You sign in on Microsoft’s own sign-in page with your work account. Cantya never sees your password.

  3. 03Set your appointment types

    Length, buffer, opening hours: these decide which slots are offered. The calendar only says what is already taken.

  4. 04Make a test call

    Call your number, ask for an appointment, and watch it appear in Outlook.

Worth knowing before you connect

  • A Microsoft 365 work account

    Microsoft only gives access to availability for work accounts. With a personal Outlook.com or Hotmail address, Cantya cannot see your busy slots: connect your company account instead.

  • One calendar per account

    Cantya reads and writes the primary calendar of the connected account. Secondary calendars, shared calendars and one calendar per team member are not supported today.

  • Appointments flow one way

    What you add in Outlook blocks slots. However, a Cantya appointment that you delete or move directly in Outlook is not updated in your Cantya workspace. If access is cut off, you get an e-mail and reconnect in one click.

Frequently asked questions

Page updated on October 6, 2026

Does the connector work with an Outlook.com or Hotmail address?
Not fully. Microsoft only lets work accounts on Microsoft 365 share availability. With a personal address, Cantya cannot see your busy slots and could offer a time that is already taken. Connect your company’s Microsoft 365 account.
Can Cantya read what is in my meetings?
Cantya only uses the busy and free times on your primary calendar to work out which slots it can offer. It does not pick up the subject or the attendees of your meetings.
Does a meeting marked « tentative » block the slot?
Yes. A tentative slot, an out-of-office or an accepted meeting all count as busy. Only what is shown as free can be offered to a caller.
Can a customer move or cancel their appointment over the phone?
Yes. If they call back, Cantya finds their appointment, offers a new slot or cancels it, and updates the event in Outlook.
Can we connect each team member’s calendar?
Not today. Cantya works with the primary calendar of a single Microsoft 365 account. The simplest option is to connect the account whose calendar serves as the schedule for client appointments.
Does the Outlook connector cost extra?
No, it is included in every plan at no extra cost. You connect and remove it whenever you like from your settings.
Where are the permissions to my calendar stored?
With Composio, our integration subprocessor, bound by the European Commission’s standard contractual clauses. Cantya only keeps the ID of the event it created, so it can move or cancel it.

Your calendar fills up while you are in meetings.

Create your account, connect Outlook, and make the first test call straight away.

Create my account See all connectors